topic Re: Activating Sim in Get Support

Activating Sim

Josh345 — Thu, 22 Feb 2024 00:44:33 GMT

I'm trying to activate sim and it keeps redirecting me to normal site upon login on app. Previously tried to do esim with no success so got a sim card and am trying to setup my device now.

Re: Activating Sim

Chalupa_Batman — Thu, 22 Feb 2024 00:50:27 GMT

You need to use the PM App on your phone to sign up.

How to sign up with Public Mobile

Re: Activating Sim

Josh345 — Thu, 22 Feb 2024 00:51:53 GMT

Tried that already have app paid yesterday. When I went to the app it redirects after login the a main page for public mobile. Doesn't get me to an activation page.

Re: Activating Sim

Josh345 — Thu, 22 Feb 2024 00:52:42 GMT

Set up app yesterday because tried it do esim but it didn't work so picked up a sim card today.

Re: Activating Sim

hTideGnow — Thu, 22 Feb 2024 00:54:11 GMT

hi @Josh345

to change back to physical sim, please ask support agent to help. Just message them

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activating Sim

Chalupa_Batman — Thu, 22 Feb 2024 00:56:01 GMT

Hey @Josh345

I'm not a big fan of the eSIMs for that reason. This is very easy to accomplish and don't need a CS Agent to fix this for you. Just log into your account, go to profile, and on the right side you'll see your SIM card and a pencil, just click on the pencil and change it to the SIM card. Save then reboot phone.

Re: Activating Sim

Josh345 — Thu, 22 Feb 2024 00:57:00 GMT

Thanks sent one waiting on a reply.