topic Activate the SIM in Get Support

Activate the SIM

Fara9090 — Thu, 22 Feb 2024 00:47:38 GMT

Hello,

I'm trying to activate my SIM but cannot get the 6-digit code.

I would appreciate your help on this matter,

Re: Activate the SIM

Chalupa_Batman — Thu, 22 Feb 2024 00:49:20 GMT

Hi @Fara9090

Here is how to have it sent to your email instead.

Can’t get the 6 digit 2FA code to your phone?

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********. But it’s not working!!! As you see by the screenshot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

Then, the next window that pops up is this.

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your keypad.

You should now be able to get into your account.

Created by Chalupa Batman

Re: Activate the SIM

hTideGnow — Thu, 22 Feb 2024 00:52:06 GMT

hi @Fara9090

please use the PM app to activate

Re: Activate the SIM

Fara9090 — Thu, 22 Feb 2024 00:54:26 GMT

Thanks for the reply but I do not have "did not get the code"

Re: Activate the SIM

hTideGnow — Thu, 22 Feb 2024 00:55:36 GMT

hi @Fara9090 which step of subscription you are at?? are you using the app??

if you are using app and got stuck, ask agent to help. please submit a ticket with CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437