topic Re: Service does not work in Get Support

Service does not work

yhy — Wed, 21 Feb 2024 22:34:54 GMT

I paid three hours today, but service does not work till now.

Re: Service does not work

Dunkman — Wed, 21 Feb 2024 22:44:04 GMT

In your self service account, is your account status active or suspended?

If active, try rebooting your phone.

If not active, do you see the available funds in your account. Check payment history to make sure that funds were loaded into account.

Re: Service does not work

Chalupa_Batman — Wed, 21 Feb 2024 22:58:06 GMT

Hello @yhy

First, do you see the words Public Mobile up top as your carrier? If not, your account isn't activated yet. You may need to reboot. If you reboot and it still doesn't say that, then you should dial 611 and check your account status. If you see the charge on your credit card, then what you may need to do is reset your Network Settings in the settings area. Just know that you will lose all saved bluetooth and wifi log ins and passwords. And finally, did you confirm your SIM card is installed correctly?

Re: Service does not work

yhy — Wed, 21 Feb 2024 23:00:03 GMT

Thank you. It's work now.