topic Re: Refund for double purchase in Get Support

Refund for double purchase

Segar — Wed, 21 Feb 2024 21:10:16 GMT

Hi ,

I had just purchased 2 plans accidentally, is it possible to get a refund for it?

-thanks, Segar

Re: Refund for double purchase

hTideGnow — Wed, 21 Feb 2024 20:48:26 GMT

PM is prepaid provider and usually do not provide refund. But if the plan was not fully activated, we saw support able to help those before. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund for double purchase

Dunkman — Wed, 21 Feb 2024 21:06:06 GMT

@Segar

What exactly happened? Did you have a problem with activating a new account? Or did you change plans immediately and was charged right away?

Is it possible that one of the charges on your online billing is a pending charge?

Re: Refund for double purchase

BKNS27 — Wed, 21 Feb 2024 21:47:23 GMT

@Segar

If you accidentally purchased 2 of the same plans on the same account.

It will remain as credit to pay for your next month bill.

You can DM a CS_Agent for a refund but it may take up to 30 days to complete the refund. This will be the same time as your next renewal. You you are not tight on funds…I would suggest you leave it as credit.

Re: Refund for double purchase

Segar — Wed, 21 Feb 2024 22:08:09 GMT

Thank you.