topic Re: Ticket in Get Support

Ticket

MJ_David — Wed, 21 Feb 2024 19:18:45 GMT

@CS_Agent Ticket reference number: 382102-565

Can you please assist with this ticket?

Re: Ticket

Dunkman — Wed, 21 Feb 2024 19:22:19 GMT

Customer service agents do not usually monitor the community forum for tickets.

When did you submit the ticket? It can take up to 24-48 hours to respond. If more than time frame, you might want to just directly private message CS_Agent.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

BTW, is there anything else that the community forum members can offer. We do not have access to your account, but often can provide troubleshooting advice that does not require CSA help.

Re: Ticket

BKNS27 — Wed, 21 Feb 2024 21:33:00 GMT

@MJ_David

You can check your message regarding your ticket by clicking on your avatar top right then drop-down menu under Messages if an Agent replied back to you.