topic Re: SIM card failure in Get Support

SIM card failure

Sodfather — Wed, 21 Feb 2024 18:50:31 GMT

My SIM card failed.

I need it replaced asap.

i had to get a new number with a different provider until this is sorted out.

Help

Re: SIM card failure

softech — Wed, 21 Feb 2024 18:54:40 GMT

@Sodfather

you tested your sim card in another phone and confirmed it is not a device issue but a sim issue?

you can get a Public Mobile sim card from

Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Best and Quickest option, Free Prime next day shipping)
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/pick-up-SIM (call ahead to confirm availability )
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, go to My Account to request Change Sim card

(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or Resend code and then choose Send email)

After you logged in, go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number )
After the sim card is updated, wait 5 mins, then reboot your phone and it should be good

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

Re: SIM card failure

computergeek541 — Wed, 21 Feb 2024 18:54:41 GMT

@Sodfather wrote:
My SIM card failed.
I need it replaced asap.
i had to get a new number with a different provider until this is sorted out.

The service not working doesn't always means that the SIM card is the issue, and it rarely is as it is very difficult to break one of these unless physically breaking it in half or damaging the electrical contacts. SIM cards can be purchased from within your Public Mobile Self Serve account or if you search on Amazon, Public Mobile SIM cards are also sold there. Corporoately ran Telus stores will also carry Public Mobile SIM cards.