topic Re: Cancelled subscription in Get Support

Cancelled subscription

Adachi — Wed, 21 Feb 2024 16:39:00 GMT

Despite cancelling my subscription in December, my credit card was charged in both January and February. I would like a refund.

Re: Cancelled subscription

BKNS27 — Wed, 21 Feb 2024 16:44:50 GMT

@Adachi

How did you cancel your subscription?

Only ways to cancel are:

- Login to your account and disable the Subscribe button in the Payment section and it will cancel after 90 days of nonpayment.

- Port your number over to another carrier.

Please note that PM is a prepaid service and there are no refunds but you can DM a CS_Agent for a refund but don’t hold your breath.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancelled subscription

Adachi — Wed, 21 Feb 2024 17:53:07 GMT

I believe I performed that operation. Currently, it is displayed like this.

“Your services are on hold

Subscription Expiration Date: Dec 21, 2023”
“Your services are on hold due to the expiration of your subscription. If your services are on hold for more than 90 days, your account will be closed permanently and you'll lose your phone number.”

“Last Subscription Cycle

Nov 21, 2023 - Dec 21, 2023”

However, my credit card was charged on January 12th and February 12th. Why is that?