topic Re: Need a tech please in Get Support

Need a tech please

Dylan13 — Wed, 21 Feb 2024 16:42:43 GMT

I was instructed to ask for a tech because it says my sim card in invalid when I tried to reactivate my account.

Re: Need a tech please

hairbag1 — Wed, 21 Feb 2024 16:45:16 GMT

no tech's here...just us Forum members. Has that sim been used before and deactivated ? If so, you need a new sim. esims are free right now though.

Re: Need a tech please

fixin — Wed, 21 Feb 2024 16:47:02 GMT

@Dylan13 - After 90 days after cancelling your old SIM cards service (After the 90 day suspension or cancellation of your Public Mobile service) you cannot reactivate the SIM card, so you'll have to order a new Public Mobile SIM card.

Re: Need a tech please

BKNS27 — Wed, 21 Feb 2024 16:48:35 GMT

@Dylan13

Sorry but you can’t reactivate an old SIM if you stopped payment for longer than 90 days.

You need to pickup a new SIM from a Telus/Koodo store for $10 or $4.99 from Amazon.

Re: Need a tech please

Yummy — Wed, 21 Feb 2024 16:49:54 GMT

What kind of SIM do you have: eSIM or physical SIM?

If neither works as expected physical SIM you can try in another phone to confirm status. Maybe your phone is at fault?
If it is eSIM your only choice is to get another SIM.

You can always talk to agent through mail.

If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here

Re: Need a tech please

Dylan13 — Wed, 21 Feb 2024 16:52:27 GMT

Its a physical sim.

Re: Need a tech please

Dylan13 — Wed, 21 Feb 2024 16:53:30 GMT

I only missed the monthly payment by a day. I'm really bad at navigating this website I just want to pay my phone bill but it won't let me

Re: Need a tech please

BKNS27 — Wed, 21 Feb 2024 16:55:52 GMT

@Dylan13

In that case, you can pay with Vouchers to regain service then dial 611 and enter the voucher number and pin.

Or dial 1-855-4PUBLIC to make a CC payment.

Then reboot your phone by powering off then back on.

Re: Need a tech please

Dylan13 — Wed, 21 Feb 2024 16:58:10 GMT

Okay thankyou. how do I buy vouchers

Re: Need a tech please

fixin — Wed, 21 Feb 2024 17:03:11 GMT

@Dylan13 - You can buy Vouchers from Shoppers Drug Mart, or online retailers like Recharge or see all locations here: https://www.publicmobile.ca/en/on/payment-voucher