topic Re: My Account website tab not working in Get Support

My Account website tab not working

Hfarms — Wed, 21 Feb 2024 13:10:31 GMT

Hi everyone

When I click on the My account tab at the top of the webpage it just brings me back to the the home screen. Once in awhile it will bring me to the login, but then once I put in my password and 2 step ID it brings me back to the home page again and not to my account. I've tried signing in with incognito mode too. Help please

Re: My Account website tab not working

Handy1 — Wed, 21 Feb 2024 13:21:56 GMT

@Hfarms Maybe try the APP instead see if they helps at all .

Re: My Account website tab not working

softech — Wed, 21 Feb 2024 13:27:04 GMT

@Hfarms

try using this URL: https://myaccount.publicmobile.ca/

and try using different browsers and try using Public Mobile app

Re: My Account website tab not working

Dunkman — Wed, 21 Feb 2024 14:27:24 GMT

@Hfarms

Website has caching issues.

Also, can try clearing cache on web browser. Or a different device.

Re: My Account website tab not working

Hfarms — Wed, 21 Feb 2024 17:58:17 GMT

I believe it was because when I was able to make it to the sign in page I was trying to sign in with an expired account. It would send me verification code, but then wouldn't let me in any further