topic Re: PlayStation Portal and IPhone Mobile Hotspot in Get Support

PlayStation Portal and IPhone Mobile Hotspot

KrisAsteroid — Wed, 21 Feb 2024 02:18:38 GMT

Trying to use my mobile hotspot to play my PlayStation Portal. I have a 5G plan and iPhone 12.

when testing it will try to connect to my PS5 and it will turn it on but will not give me access.

I tried changing the APN and didn’t work. However on my old phone I did eventually get it to connect once and play. iPhone 11. I changed the APN and then changed it back and it eventually worked once. So I assumed getting an IPhone 12 with 5G would be better.

has anyone been able to get this to work?

an issue apparently might be the NAT 3 that is provided from the hotspot. Possibly a NAT 2 would work.
Frustrating as apparently Sony said Roger’s and bell work for the portal.

Re: PlayStation Portal and IPhone Mobile Hotspot

softech — Wed, 21 Feb 2024 01:19:47 GMT

@KrisAsteroid

try this

1. Try to reset the network settings

2. To to reseat the sim card. Turn off the phone, remove the sim for a minute before you put it back in and setup Hotspot again

3. Check APN, go Settings -> Cellular -> Cellular Data Network -> PERSONAL HOTSPOT / APN -> sp.mb.com , and Leave Username and Password blank.

Re: PlayStation Portal and IPhone Mobile Hotspot

KrisAsteroid — Wed, 21 Feb 2024 02:25:09 GMT

Unfortunately these steps did not resolve the issue.

Re: PlayStation Portal and IPhone Mobile Hotspot

softech — Wed, 21 Feb 2024 02:26:49 GMT

@KrisAsteroid

PM does not block hotspot, so, it is a matter of the settings on your phone

Test your sim in another phone if possible. And, I hope you tried a device reboot already

Re: PlayStation Portal and IPhone Mobile Hotspot

KrisAsteroid — Wed, 21 Feb 2024 02:33:57 GMT

Rebooting both iPhone and PS portal after every step.

Re: PlayStation Portal and IPhone Mobile Hotspot

KrisAsteroid — Wed, 21 Feb 2024 02:47:35 GMT

No I see that. The hotspot works and it turns on the PS5 but for some reason it won’t “connect” enough to give me access and play. Thinking maybe it is a PlayStation problem. But just a bit mind boggling that I got it to work once from my IPhone 11.

I tried my wives iPhone with my sim. And also tried using her hotspot from her sim with the same plan.

Re: PlayStation Portal and IPhone Mobile Hotspot

softech — Wed, 21 Feb 2024 02:50:12 GMT

@KrisAsteroid

But can another phone connects to the hotspot? if it can, then it is now a PS5 issue