topic Re: Service in Get Support

Service

Taiano1 — Wed, 21 Feb 2024 01:49:01 GMT

As of this morning, my phone has been stuck in roaming and or unable to connect to any carrier. I've reset, checked Sim, adjusted settings on my phone to connect automatically. I have a galaxy s10

Re: Service

softech — Wed, 21 Feb 2024 01:51:10 GMT

@Taiano1

you are in Canada, right?

if you are, go to your Connection screen, change Mobile Network from Automatic to Manual connect, and choose Public Mobile from the list

report us if that does not work, and tell us which city and province you are in

Re: Service

BKNS27 — Wed, 21 Feb 2024 01:53:14 GMT

@Taiano1

There could be an outage in your area so check map:

https://istheservicedowncanada.com/status/telus/map

If none DM a CS_Agent to investigate at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Service

Taiano1 — Wed, 21 Feb 2024 01:55:11 GMT

Yeah I've tried that as well. I'm in Canada bc

Re: Service

softech — Wed, 21 Feb 2024 01:56:47 GMT

HI @Taiano1

are you close to these cities: Boston Bar, Yale, Spuzzum

there is activate outage: https://www.telus.com/en/on/outages
TELUS services are currently experiencing a disruption impacting mobile devices and landline phones, which may affect your ability to reach emergency (911) services.

Re: Service

Taiano1 — Wed, 21 Feb 2024 01:58:45 GMT

My wife has public and its working for her

Re: Service

Taiano1 — Wed, 21 Feb 2024 01:59:02 GMT

But nothing on the map near me

Re: Service

softech — Wed, 21 Feb 2024 02:00:03 GMT

@Taiano1 wrote:
My wife has public and its working for her

@Taiano1

try swap the sim cards between the two phones