topic Re: Calls dropping in Get Support

Calls dropping

Sawrie1 — Sun, 03 Dec 2023 18:10:19 GMT

My calls are all being dropped at 2 minutes and 58 seconds and at about a minute 40 seconds I am hearing 3 beeps.

Re: Calls dropping

Handy1 — Sat, 02 Dec 2023 17:48:40 GMT

@Sawrie1 Several reports of This today . Just submit ticket with support and they can reset your account and fix it

you can send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Calls dropping

Dishesaredone — Sat, 02 Dec 2023 19:08:30 GMT

Yes I'm having the same issue, 3 beeps around 2minutes then call disconnects at 2 minutes 57 seconds. Happening all morning. Also happening on the wife's phone and brothers phone, exact same issue, and they are also on Public Mobile.

Re: Calls dropping

J_PM — Sat, 02 Dec 2023 20:44:04 GMT

@Sawrie1 The Public Mobile team has been notified of the issue and are working towards resolving. Thank you.

Re: Calls dropping

Telegtron — Sat, 02 Dec 2023 22:37:33 GMT

Exact same problem here: a couple of minutes in, I get 3 beeps, then the call drops at around 3 minutes mark.

Those of you who want to send a message to the customer service via this community page, make sure that you are logged into your community account (have already made the account with a nickname), and then follow the link given by another here poster earlier (the message will go to CS_Agent. The link will be like this: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 ).

Re: Calls dropping

Phayes — Sat, 02 Dec 2023 22:04:02 GMT

Same happening here. Dropping at 2 minutes 56 seconds... over and over.

Re: Calls dropping

RJR1 — Mon, 04 Dec 2023 15:41:28 GMT

My wife's phone -- same thing was happening around 2 min. 45 sec. Works fine today, with 30 min. call, without incident.

Re: Calls dropping

hTideGnow — Mon, 04 Dec 2023 15:43:14 GMT

Thanks for reporting back @RJR1 Issue should be fully resolved now

Re: Calls dropping

Codylink — Wed, 03 Jan 2024 20:03:07 GMT

I see this is a few weeks old. I switched two plans to public in Nov and my wife has already abandoned after dropping dozens of calls. I am starting to see this now as well. Not sure I'm seeing exact symptoms as here though

Re: Calls dropping

Phayes — Wed, 21 Feb 2024 01:45:44 GMT

Here we go again. Calls dropping around 10 seconds.

Re: Calls dropping

softech — Wed, 21 Feb 2024 01:46:36 GMT

@Phayes

are you in BC area?

Re: Calls dropping

Phayes — Wed, 21 Feb 2024 01:47:08 GMT

Ontario.

Re: Calls dropping

softech — Wed, 21 Feb 2024 01:50:01 GMT

@Phayes

you had the same issue couple months ago, is today the first time since? how it was resolved last time? Did PM support did anything to your account or it just started working?

try to reboot your phone first. if possible try your PM sim card in another phone, or test in another area to rule out local network issue. You might also want to try Reset All networks on your phone

if issue persists, open a ticket with PM support first

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there