topic Re: Downloading usage data in Get Support

Downloading usage data

Jopiary — Tue, 20 Feb 2024 23:28:40 GMT

I'm trying to download my usage data from Jan 1 to present, just for calls. I used the filters to select the dates and "unclicked" data I did not want.

I try clicking on "download" and nothing happens. What am I doing wrong?

thanks

Re: Downloading usage data

Meow — Tue, 20 Feb 2024 22:21:17 GMT

Use clean browser; use computer. It works as expected... Just tried...

But I would NOT trust PM usage report as I did NOT use any data on 15. feb and I did NOT call my vmail:

as I NEVER check my vmail calling from mobile. And yes, my minutes were not used in feb 2024.

So report is incorrect and I do check it ONLY when I have to help somebody else like yourself.

Re: Downloading usage data

softech — Tue, 20 Feb 2024 22:25:44 GMT

@Jopiary the download usage will give you everything. Please download it first, the. use Excel filter function to filter out what you don't eant

Re: Downloading usage data

Jopiary — Tue, 20 Feb 2024 22:28:57 GMT

Thanks for responding. No matter what I do, absollutely nothing happens when I click download! I'll try it on another computer - sounds like the issue might be in my computer.

Re: Downloading usage data

softech — Tue, 20 Feb 2024 22:52:27 GMT

@Jopiary what browser are you using?? could be related. I had problem using Edge the other day but using Chrome works

Re: Downloading usage data

Jopiary — Tue, 20 Feb 2024 22:56:37 GMT

I am using Chrome - thanks for checking