topic Re: Public Mobile Promo Code or offers? in Get Support

Esim won't download

Josh345 — Tue, 20 Feb 2024 20:39:21 GMT

Can't get my esim downloaded for pixel 3 not sure who to call about this. Tried Qr code but it didn't work.

Re: Public Mobile Promo Code or offers?

Josh345 — Tue, 20 Feb 2024 20:33:43 GMT

Hi I'm stuck trying to download an esim for Google pixel 3 and wondering where I can phone for support.

Re: Public Mobile Promo Code or offers?

hTideGnow — Tue, 20 Feb 2024 20:38:43 GMT

HI @Josh345

so, the sim manager screen does no have a Public Mobile esim there?

and you don't have a esim QR from PM welcome email?

if you really cannot find it, you can ask PM support agent to resend you one. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Public Mobile Promo Code or offers?

Sansan — Tue, 20 Feb 2024 20:40:12 GMT

No live phone support around here. All done through self-serve

Re: Public Mobile Promo Code or offers?

Josh345 — Tue, 20 Feb 2024 20:42:04 GMT

How can I get support. The AI chat or isn't helping. I need my esim for my service to work.

Re: Public Mobile Promo Code or offers?

hTideGnow — Tue, 20 Feb 2024 20:43:19 GMT

@Josh345 wrote:
How can I get support. The AI chat or isn't helping. I need my esim for my service to work.

HI @Josh345

you need to submit ticket by messaging CS agent. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Public Mobile Promo Code or offers?

Josh345 — Tue, 20 Feb 2024 20:43:44 GMT

I tried the QR code link from scanning the QR code attached to email it doesn't load. I tried using the app and it didn't work.

Re: Public Mobile Promo Code or offers?

computergeek541 — Tue, 20 Feb 2024 20:45:08 GMT

@Josh345 wrote:
How can I get support. The AI chat or isn't helping. I need my esim for my service to work.

For opening tickets, the chatbot hasn't worked (or usually hasn't worked) for several months. Please use the instructions provided by hTideGnow.

Re: Public Mobile Promo Code or offers?

hTideGnow — Tue, 20 Feb 2024 20:45:51 GMT

@Josh345 wrote:
I tried the QR code link from scanning the QR code attached to email it doesn't load. I tried using the app and it didn't work.

HI @Josh345 it is for new activation, right?

and no Public Mobile sim at : Settings -> Network & internet -> SIMs ?

Re: Public Mobile Promo Code or offers?

Josh345 — Tue, 20 Feb 2024 20:52:30 GMT

Yes new activation. Before I was with fido also never had an esim before. I signed up for the 29 plan 20gb with esim. Got text from fido and transferred number. Can't figure out the downloading of the esim it doesn't seem to work.

Re: Public Mobile Promo Code or offers?

Josh345 — Tue, 20 Feb 2024 20:55:08 GMT

There is no add button and can't get public mobile sim.

Re: Public Mobile Promo Code or offers?

hTideGnow — Tue, 20 Feb 2024 20:56:25 GMT

HI @Josh345 you don't need the Add button

you still have Fido sim install, remove it first

Then go back to this screen, click on SIMs, and see if PUblic Mobile sim there

Re: Public Mobile Promo Code or offers?

Josh345 — Tue, 20 Feb 2024 20:57:52 GMT

Ok so I need to get this sim taken out some how to install esim then I guess.

Thanks

Re: Public Mobile Promo Code or offers?

hTideGnow — Tue, 20 Feb 2024 20:59:16 GMT

HI @Josh345

mostly you don't, but it will be less confusing if it is removed. Also, I am not sure if your PM esim already there. You might just need to enable it if you see it there

and if the PM sim not there, if the QR code on welcome email not work, please submit ticket wit CS agent

Re: Public Mobile Promo Code or offers?

Josh345 — Tue, 20 Feb 2024 21:03:56 GMT

I submitted a ticket. Honestly I'm confused because it wouldn't download for both of the options app and QR code.

Re: Public Mobile Promo Code or offers?

softech — Tue, 20 Feb 2024 21:08:54 GMT

@Josh345

did you get passed the phone number choosing/porting step (Step 5 on the Subscription) yet?

Re: Public Mobile Promo Code or offers?

Josh345 — Tue, 20 Feb 2024 21:15:07 GMT

I think so accepted the transfer of phone number by Fido. No have no more service with fido and number is transferred.

Re: Public Mobile Promo Code or offers?

softech — Tue, 20 Feb 2024 21:18:17 GMT

@Josh345

then it is strictly an esim installation. Please message support and let them know you are unable to install the esim from the QR code and they will pickup from there

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Public Mobile Promo Code or offers?

Josh345 — Tue, 20 Feb 2024 21:32:19 GMT

Just messaged them thanks