https://productioncommunity.publicmobile.ca/t5/Get-Support/Subscription-change/m-p/1143943#M798565 <P>I just changed my subscription to the $15 plan, I bought a payment voucher and successfully added the nip, but I'm still unable to use my phone</P> Tue, 20 Feb 2024 19:00:35 GMT Afeisha20 2024-02-20T19:00:35Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Subscription-change/m-p/1143943#M798565 <P>I just changed my subscription to the $15 plan, I bought a payment voucher and successfully added the nip, but I'm still unable to use my phone</P> Tue, 20 Feb 2024 19:00:35 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Subscription-change/m-p/1143943#M798565 Afeisha20 2024-02-20T19:00:35Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Subscription-change/m-p/1143945#M798566 <P>HI&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/381784">@Afeisha20</a>&nbsp;</P><P>reboot the phone and try login My account again using Incognit/Private/Secret mode on your browser</P><P>Also, call *611 from your phone&nbsp; and it will tell you if the account is reactivated</P><P>if not, check with PM CS agent.&nbsp;&nbsp;<SPAN>please submit a ticket with CS Agent here:</SPAN><BR /><SPAN>&nbsp; &nbsp; &nbsp; &nbsp;</SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><SPAN>&nbsp;&nbsp;</SPAN></P> Tue, 20 Feb 2024 19:04:05 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Subscription-change/m-p/1143945#M798566 hTideGnow 2024-02-20T19:04:05Z