topic Re: Some calls work others drop instantly in Get Support

Some calls work others drop instantly

BenSS — Tue, 20 Feb 2024 21:38:27 GMT

I have an iPhone 12 with an eSIM , Suddenly, I cannot call some numbers. Others still work, text and data work, Cannot seem to submit a ticket online. Tried forcing 3G data only and restarting phone, same issue. Tried turning cellular line off and then back on, same issue. My account is active and I have data, help!

Re: Some calls work others drop instantly

KBuck — Tue, 20 Feb 2024 17:10:40 GMT

I’m having the same issue, as of this morning.

Re: Some calls work others drop instantly

gmcdonald441 — Tue, 20 Feb 2024 17:11:55 GMT

Im having same issue as is my wife

Re: Some calls work others drop instantly

hTideGnow — Tue, 20 Feb 2024 17:12:29 GMT

HI @KBuck @BenSS

my service works this morning, tried reboot the phone?

Re: Some calls work others drop instantly

softech — Tue, 20 Feb 2024 17:14:14 GMT

@BenSS / @gmcdonald441 / @KBuck

which city and province you are at?

Re: Some calls work others drop instantly

BenSS — Tue, 20 Feb 2024 17:15:45 GMT

Yeah definitely did that as mentioned in Original post

Re: Some calls work others drop instantly

BenSS — Tue, 20 Feb 2024 17:16:03 GMT

Bonnyville AB

Re: Some calls work others drop instantly

BenSS — Tue, 20 Feb 2024 17:18:50 GMT

Local power was bad this morning, went out 2x in 10 mins, maybe towers got messed up?

Re: Some calls work others drop instantly

KBuck — Tue, 20 Feb 2024 17:19:09 GMT

A reboot was the first thing I tried. It didn’t change anything.

One of the numbers that I couldn’t call out to is working now.

Re: Some calls work others drop instantly

hTideGnow — Tue, 20 Feb 2024 17:20:39 GMT

@BenSS wrote:
Local power was bad this morning, went out 2x in 10 mins, maybe towers got messed up?

hi @BenSS sounds like that was the reason

Re: Some calls work others drop instantly

gmcdonald441 — Tue, 20 Feb 2024 17:20:46 GMT

Im in Bonnyville AB as well

Re: Some calls work others drop instantly

softech — Tue, 20 Feb 2024 17:23:45 GMT

@gmcdonald441 / @BenSS / @KBuck

yes, there is service issue in Western Canda AB and BC
https://www.telus.com/en/ab/outages

Re: Some calls work others drop instantly

BenSS — Tue, 20 Feb 2024 17:23:55 GMT

Yes seems to be resolved now for me as well.

Re: Some calls work others drop instantly

softech — Tue, 20 Feb 2024 18:07:04 GMT

issue in AB is now resolved

But issue with BC still not fixed yet.

Cause: Damage inflicted upon TELUS infrastructure (Cable theft)
Impacted cities: Boston Bar, Yale, Spuzzum