topic Re: My primary line is disconnected by mistake when I was trying to transfer (ported in) another lin in Get Support

My primary line is disconnected by mistake when I was trying to transfer (ported in) another line

ClaudeMoisan — Tue, 20 Feb 2024 14:00:59 GMT

Hello, My request is a priority du to the fact my primary line has been disconnected by Public Mobile by mistake.

Yesterday, when I was trying to transfer a second line from another carrier to the esim of my wife, the system has replace my line to the new line, so for now, my line is no more assigned, and I only have accees to the line of my wife.

I would like to talsk to the service representative ASAP to retrieve my line

thanks

Re: My primary line is disconnected by mistake when I was trying to transfer (ported in) another lin

Dunkman — Tue, 20 Feb 2024 14:16:59 GMT

@ClaudeMoisan

Did you respond "yes" to your carrier's port request text? Which company are you porting from? Telus or Koodo?

I will private message you the Telus porting team number. Hopefully, they can help.

Otherwise, you will need to contact customer service agent:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My primary line is disconnected by mistake when I was trying to transfer (ported in) another lin

Sherrymac — Tue, 20 Feb 2024 16:51:53 GMT

This has happened to me as well and I need a solution ASAP!! I was importing a second line from TELUS for my daughter and my primary number was replaced with her number. How do I get my number back?