topic Re: can I stop my subscription plan temporarily with add-on data? in Get Support

can I stop my subscription plan temporarily with add-on data?

YHHH — Tue, 20 Feb 2024 03:24:13 GMT

My current subscription will be till 21st and I will be out of the country shortly afterwards, can I:

-pay for an add-on on 21st for 1GB of data,

-stop my subscription temporarily while I am out of the country and

-resume the subscription when I come back?

Re: can I stop my subscription plan temporarily with add-on data?

softech — Tue, 20 Feb 2024 02:57:50 GMT

@YHHH you can temporarily supsend your account for up to 90 days. But suspension starts from the end day of the current cycle

During suspension, you cannot use any service. So, if you are thinking to use the 1GB during plan suspension, sorry, you cannot

Re: can I stop my subscription plan temporarily with add-on data?

Handy1 — Tue, 20 Feb 2024 02:58:34 GMT

@YHHH You can suspemd your account for 90 days before having to manually make payment again to keep your plan and number . But the data add on will be gone 30 days after purchase . Unless it was a holiday bonus add on from years back

Re: can I stop my subscription plan temporarily with add-on data?

YHHH — Tue, 20 Feb 2024 03:00:36 GMT

can i still use the add-on I purchase before the suspension then

Re: can I stop my subscription plan temporarily with add-on data?

softech — Tue, 20 Feb 2024 03:02:30 GMT

@YHHH

after you resume your service, you can use the add-on that you already purchased.

However, please note data add-on you purchased has a 30 days expiry, so, it probably too late when you resume the service

However, if you have bonus data from before without expiry, you can continue use them after you resume the srevice from suspension.