topic Re: unexplained data usage in Get Support

unexplained data usage

DM51 — Tue, 20 Feb 2024 01:37:17 GMT

My account shows massive unexplained data usage after midnight when I am not using Public Mobile,

I need to speak to someone on Public Mobile staff.

Re: unexplained data usage

softech — Tue, 20 Feb 2024 01:38:59 GMT

PM does not update the data usage constantly. In fact, it only update it twice a day.

So, any entry you see is just a total usage between that timestamp and the timestamp of the previous entry. The aftee midnight usage you see on the Usage log does not mean it was used in the morning but a total usage for the last 12 hours.

Also, for correct usage reading, always use Incognito mode to login My Account to avoid reading cached old info

Re: unexplained data usage

DM51 — Tue, 20 Feb 2024 01:48:40 GMT

How can I find out specifically where the data usage comes from ? I can't believe I am using up that much data at any time of the day.

Re: unexplained data usage

softech — Tue, 20 Feb 2024 01:55:28 GMT

@DM51

PM does not offer daily usage, it just show you the total usage from the beginning of the current cycle. So, you have to check daily.

For actual app usage on your phone, carrier help with that as carrier can only see the total data drew from the network. For that, you will have to rely on your phone usage history.

Android (make sure you change the cycle start date to match PM cycle as PM does not use monthly cycle but a 30 days cycle, so many change on the device is needed):

iOS ( you need to reset the statistics every first day of PM cycle, again, PM is on a 30 days cycle, not monthly)

Re: unexplained data usage

DM51 — Tue, 20 Feb 2024 01:57:16 GMT

thanks for feed back so far. What is incognito mode and how do I use it.

Also - if I understand, I will have to check on my i-phone (Apple, not Android) to see where the data usage might have come from.

Re: unexplained data usage

DM51 — Tue, 20 Feb 2024 02:03:28 GMT

Am not sure if my last post went through. What is incognito mode and how do I use it.

Also am still not clear as to how I can determine what the source of the data usage is in order to verify if truely mine and or change my habits.

Re: unexplained data usage

softech — Tue, 20 Feb 2024 02:05:58 GMT

@DM51 wrote:
Am not sure if my last post went through. What is incognito mode and how do I use it.
Also am still not clear as to how I can determine what the source of the data usage is in order to verify if truely mine and or change my habits.

@DM51

are you using Android or iPhone? I can explain how to check your data usage on your device more. But yes, you need to check your phone usage history to determine where the data usage might have come from.

for Incognito mode, on your browser, click the 3 dots or 3 lines on the top right, then click New Private Window or New Incognito Window, use that to login My Account