topic Re: Porting Issue in Get Support

Porting Issue

AndyF1966 — Tue, 20 Feb 2024 01:26:05 GMT

I transferred in from another carrier. No confirmation request came from the old carrier until a notice came that the 90minutes had expired. I can call out, send and receive texts and email works. I cannot receive incoming calls though. Any ideas?

Re: Porting Issue

softech — Tue, 20 Feb 2024 01:27:43 GMT

@AndyF1966

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Porting Issue

Chalupa_Batman — Tue, 20 Feb 2024 01:27:47 GMT

Hey @AndyF1966

I'll send you the porting team number. Take a look at your mail box top right corner.

Re: Porting Issue

BKNS27 — Tue, 20 Feb 2024 01:49:56 GMT

@AndyF1966

Did you leave the old SIM in your phone for the text to come in?