topic Old Number in Get Support

Old Number

Mimi1000 — Tue, 20 Feb 2024 04:17:11 GMT

Please how do I get my public mobile old number back? it says it's no longer in service. I think it's been more than 90 days since I last used it. Is there any way to get it back? Thanks

Re: Old Number

hairbag1 — Mon, 19 Feb 2024 23:58:00 GMT

@Mimi1000

dial 611 to hear status of the account. If there's no account remaining, you've lost that number unless it happens to be a Telus number originally. You need to message Customer Support to see if you can retrieve your old number.

Re: Old Number

softech — Mon, 19 Feb 2024 23:58:50 GMT

@Mimi1000 there is no guarantee you can get it back. o

One thing, if you get the number from PM/Koodo/Telus originally and the number is not currently assigned, you have a chance.

But the decision is with PM support, please open ticket with them and ask

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Old Number

Hollister — Mon, 19 Feb 2024 23:59:04 GMT

@Mimi1000

As well call that number to see if someone else has it.

Re: Old Number

BKNS27 — Tue, 20 Feb 2024 01:47:27 GMT

@Mimi1000

Slim to none to get it back. Check which carrier you got the number from if you don’t remember.

https://freecarrierlookup.com/