topic My Bill in Get Support

My Bill

beth59 — Mon, 19 Feb 2024 21:55:41 GMT

My phone tells me I have used up all my minutes and I cannot make an outgoing call. YET I am seeing my bill say I am regularly making calls to the same number which I am NOT, as well as other random numbers - how can I be doing so if my minutes are used up??

HELP please!

Re: My Bill

Phil_Adelphus — Mon, 19 Feb 2024 21:59:02 GMT

@beth59 What plan are you on, the only current one that has a limit on minutes if the $15 plan. If the mystery numbers end in 4001 those would be voicemails.

Re: My Bill

softech — Mon, 19 Feb 2024 22:01:36 GMT

@beth59 if the number showing up a lot ends with 4001 , it is a Voicemail number. PM keeps a record of those calls forwarded over to VM as well as when you check VM on the usage log

Are you on $15 or $13 plan, with those plan, checking VM from the phone would cause you minutes as well

if you are on plan with unlimited Canadian wide calling, then reboot your phone and try calling again

Re: My Bill

computergeek541 — Tue, 20 Feb 2024 14:19:06 GMT