topic Re: Transfer Number in Get Support

Transfer Number

jaxq1987 — Mon, 19 Feb 2024 23:33:34 GMT

I cannot transfer my public mobile phone number to a new carrier

My phone was lost along with the sim; i have a new sim and phone and have tried to transfer my old number from Public to the new carrier. I am not able to receive an SMS to validate as my old phone isn't with me. Please help!

Re: Transfer Number

hTideGnow — Mon, 19 Feb 2024 17:37:46 GMT

hi @jaxq1987

you have a new PM sim ? on the login screen where you are getting the 2FA, click Didn't receive code and then Send email , then you can login

if send email is not an option , ask support agent to help. please submit a ticket with CS Agent here by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer Number

Boki — Mon, 19 Feb 2024 17:42:39 GMT

If you have new phone and new sim - first transfer your current number to new sim, confirm service is working then initiate porting out.

Re: Transfer Number

jaxq1987 — Mon, 19 Feb 2024 17:45:41 GMT

New sim is with Lucky - cant get texts to my number as old phone/sim is gone, don't want to disable service because I read that that will interrupt the phone number transfer.

Re: Transfer Number

jaxq1987 — Mon, 19 Feb 2024 17:48:27 GMT

I transferred the number, received an email from Lucky confirming but was still being told I'd get an SMS from PM to validate, my new phone has No Service still so im concerned my old phone is getting these SMS prompts. not sure how to proceed

Re: Transfer Number

hTideGnow — Mon, 19 Feb 2024 17:49:08 GMT

hi @jaxq1987 you need an active sim to receive text and reply yes to approve porting out the number

technically, you need a new PM sim so you can get the text

but check with PM agent, maybe they will allow you to approve the port without the text

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transfer Number

Dunkman — Mon, 19 Feb 2024 17:50:56 GMT

@jaxq1987 wrote:
New sim is with Lucky - cant get texts to my number as old phone/sim is gone, don't want to disable service because I read that that will interrupt the phone number transfer.

@jaxq1987

You will need to contact customer service agent as described in first post. Your Public mobile account has to be active before a port can be completed successfully.

Other option is to purchase a PM SIM card. Change SIM card number in your PM self service account. Then you are able to receive the SMS text request from Lucky mobile.

Re: Transfer Number

Chalupa_Batman — Mon, 19 Feb 2024 17:51:13 GMT

Hello @jaxq1987

This is what you do to be able to port over your Public Mobile number to Lucky.

First, is your account at Public Mobile closed? Not active? Been less than 89 days? If so, you can purchase another SIM card for Public Mobile off Amazon as it's cheap and faster.

https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG

Then go into your account and enter the new SIM card and you can activate your account again. However, if you're just going to be porting out, pick the $15 plan as you have to have an active account. Then, reach out to Lucky and ask for the port to be completed. You WILL have to leave your Public Mobile SIM card in the phone to get the port request. Say YES within 90 minutes. Once you see the name Public Mobile at the top of your phone disappear, the port is complete.

If your account has been inactive for 90 days or more, the number is gone for good.

Re: Transfer Number

jaxq1987 — Mon, 19 Feb 2024 18:05:20 GMT

Thank you! Chatting with an agent now. My PM account is open and active but I'll probably have to go buy a new PM sim to do the transfer to lucky so I can get that text. But yes, thanks for the clarity I've been confused and without access to a phone for days

transfer number help

jaxq1987 — Mon, 19 Feb 2024 19:39:08 GMT

are any agents available on chat to approve a manual port transfer? i'm on the line with public mobile trying to transfer my number

Re: Transfer Number

jaxq1987 — Mon, 19 Feb 2024 19:40:34 GMT

is there an agent available to approve a manual port transfer i'm on the phone with lucky now

Re: transfer number help

softech — Mon, 19 Feb 2024 19:42:37 GMT

@jaxq1987 do you still have an active account with PM?? You have submitted your port request with your new provider? are you just not getting the porting authorization text?

Make sure your PM account is active and you can still receive incoming calls and text
Then call your new provider and ask them to re-trigger the porting request.
Wait another hour or two and you should receive the Porting Authorization Text from shortcode 4799 or 4800

If still not receive the text from PM asking you to approve the porting, please open ticket with PM support using this direct link: https://urlshortner.tiia.ai/Lc9xk8

Make sure that you respond to this text within 90 minutes. If you do not receive this SMS or you do not respond within the 90 minute window, make up to 4 additional attempts to send it. If you are still experiencing any difficulties, reach out to a Customer Support Agent

(Ref: https://www.publicmobile.ca/en/on/get-help/articles/porting-out )

Re: transfer number help

Phil_Adelphus — Mon, 19 Feb 2024 19:42:38 GMT

@jaxq1987 Agents aren't usually reading the community posts, you'd need to go the private message route here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437