topic Re: Upgrading a plan on renewal date in Get Support

Upgrading a plan on renewal date

EC6 — Mon, 19 Feb 2024 16:19:09 GMT

I've just requesting an upgrade on my renewal date. I paid the full amount of the monthly charge. As yet I've not received any notification of my upgrade or payment. How can I check that this upgrade will happen?

Emily

Re: Upgrading a plan on renewal date

Chalupa_Batman — Mon, 19 Feb 2024 16:21:45 GMT

Hey @EC6

Sometimes it can take a couple of days to show up on your profile. Go to the app and look at subscriptions. It should say there of upcoming new plans. Or log into your account and go to subscriptions. Here is an example.

Re: Upgrading a plan on renewal date

Dunkman — Mon, 19 Feb 2024 16:25:18 GMT

@EC6

More details would be helpful. Which plan are you upgrading to? Was it a respond to a promo text plan offer? Did you choose change at next renewal or immediately?

Public mobile will not send any notification either via email or text about plan changes.

You should see the plan change in your self service account. Website does have caching issues, so try a different web browser, clear cache or incognito mode. Or try a different device.

Re: Upgrading a plan on renewal date

EC6 — Mon, 19 Feb 2024 16:33:30 GMT

I'm changing from the $15 per month to the $25 per month. I would change to the $29 per month but it's not available. to current subscribers. Not a response to a promo offer. Change at next renewal.

Re: Upgrading a plan on renewal date

Phil_Adelphus — Mon, 19 Feb 2024 16:36:57 GMT

@EC6 I paid the full amount of the monthly charge

That doesn't happen if you select change on renewal, are you sure you didn't change immediately?

Re: Upgrading a plan on renewal date

Chalupa_Batman — Mon, 19 Feb 2024 16:38:21 GMT

Hey @EC6

If you don't see the $29 one you really want, contact a CS Agent via this link and ask politely. They are known to "Upgrade" plans. 🙂

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Their reply will be at the top right corner for the page.

Re: Upgrading a plan on renewal date

Dunkman — Mon, 19 Feb 2024 16:43:55 GMT

@EC6 wrote:
I'm changing from the $15 per month to the $25 per month. I would change to the $29 per month but it's not available. to current subscribers. Not a response to a promo offer. Change at next renewal.

@EC6

As mentioned, if you changed at next renewal, you should not have been charged until next renewal. Do you see the available fund in your account?

Try to login with a different browser, clear cache or incognito mode.

As for the $29 plan, you could try to contact CSA, but YMMV. No guarantees.