topic Re: New subscription in Get Support

New subscription

DaynaJoy — Tue, 20 Feb 2024 04:36:05 GMT

The new plan offers that 29/month gives you unlimited phone etc but says 20GB, is that 20GB every month or 20GB total for the 90 days?

Dunkman — Mon, 19 Feb 2024 15:18:23 GMT

It is 20 GB every 30 days. Only for new activations. Not for existing customers

BKNS27 — Mon, 19 Feb 2024 15:20:33 GMT

Yes that is correct so a total of 60gb/90 days.

Are you a new member?

DaynaJoy — Mon, 19 Feb 2024 15:21:01 GMT

I am hoping to switch providers, yes.

BKNS27 — Mon, 19 Feb 2024 15:23:26 GMT

Here is the instructions for porting your number over to PM:

The steps must be followed in exact order if you are porting your number over to PM:

Make sure your old SIM is active so don’t cancel serviced with them.
Purchase a PM SIM from Amazon ($4.99), Canadian Cell Supplies ($6.99) or pick one up from Telusee/Koodo store ($10.00).
Download the PM app on your phone to activate the SIM. Use the old account number and not the IMEI to avoid issues. Complete to step 6. Note that your previous service is prepaid…you will need to pick a temporary number and contact the CS_Agent to complete the porting of your old number.
Keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.
Keep the old SIM in your phone until porting process is completed because the old SIM will continue to work for about 2 hours.
Power off the phone once porting is completed then switch to PM SIM and power on your phone.

If all steps are followed, there could be provisional/backend issue with the SIM so contact a CS_Agent to fix at:

Dunkman — Mon, 19 Feb 2024 15:26:26 GMT

Just to clarify, this promo plan is a 30 day plan (versus the 90 day plans). It can be confusing with several promo deals being marketed.

seanwodell — Mon, 19 Feb 2024 16:10:48 GMT

Thank you for this. I was wondering the same.