topic Re: Unblocked number unable to call in Get Support

Unblocked number unable to call

LeePop1 — Mon, 19 Feb 2024 15:19:45 GMT

I accidently blocked a contact and unblocked them but their calls won't go through. It doesn't go to voicemail or anything, it just doesn't allow the call to go through at all.

I removed contact, powered off phone, cleared phone cache and cleared data, added contact back and all has failed.

Any idea on how to fix this?

Thank you.

Re: Unblocked number unable to call

Dunkman — Mon, 19 Feb 2024 15:24:00 GMT

@LeePop1

Which model phone do you have? Maybe re-instal the dialer app?

You could also try a network reset of phone. Note this will erase any saved Wifi passwords.

Re: Unblocked number unable to call

softech — Mon, 19 Feb 2024 15:30:44 GMT

@LeePop1 if it is a physical sim, try the sim in another phone to confirm it is not a device problem

Re: Unblocked number unable to call

hTideGnow — Mon, 19 Feb 2024 15:44:45 GMT

HI @LeePop1

number blocking is a device level thing not system. Also, there is no feature for PM to block a single number completely and not even send it to voicemail

ask you friend to call again, and check your usage history. The call must show there, either it showing gone to your phone or showing the call go to voicemail (with a number ending 4001). If it is not even on usage history, it is a problem with the caller, not with you