topic Re: Texting in Get Support

Texting

Wijou2 — Sun, 18 Feb 2024 23:28:33 GMT

Just bought Ulefone 16 Note Pro, cannot send or receive Photos/pics when texting! Works fine with email! Any suggestions, please.

Re: Texting

Hollister — Sun, 18 Feb 2024 23:36:40 GMT

@Wijou2

Try the following…reset network settings, ensure apn settings are correct, ensure cellular data is on.

Re: Texting

Chalupa_Batman — Sun, 18 Feb 2024 23:36:45 GMT

Hello @Wijou2

Did you just port over your number from another service? Or did you just swap out your PM SIM card into this new phone?

Re: Texting

Yummy — Sun, 18 Feb 2024 23:50:29 GMT

Tell us more what you did/do.

When did you signed up with PM? Did you port your number? Does other services work as expected? Can you call out, receive calls? Can you do SMS in/out?

For MMS to work your DATA has to be ON. MMS will not use your data allowance, though...

DO NOT USE 3rd PARTY apps for MMS! Use native phones texting app.

Re: Texting

Wijou2 — Sun, 18 Feb 2024 23:55:15 GMT

Inserted SIM PM Card from another device (Motorola) Same number had it for years!

Re: Texting

Wijou2 — Sun, 18 Feb 2024 23:55:45 GMT

Guess that didn't work!

Re: Texting

computergeek541 — Mon, 19 Feb 2024 00:18:49 GMT

@Chalupa_Batman wrote:
Did you just port over your number from another service? Or did you just swap out your PM SIM card into this new phone?

Number porting would have no effect on outgoing MMS messages (which this customer isn't able to send), nor would a number porting issue prevent only receipt of MMS (SMS wouldn't come either if it's sent from a different carrier).

Re: Texting

Dunkman — Mon, 19 Feb 2024 16:10:25 GMT

@Wijou2

Here is some additional information:

https://publicmobile.ca/en/on/get-help/articles/picture-messaging-updates

Check your APN settings.