topic Re: Error for ticket submission in Get Support

Error for ticket submission

melilee — Sat, 10 Feb 2024 21:34:55 GMT

I'm trying to submit a ticket but keep getting an error message. Is anyone else having the same problem?

Re: Error for ticket submission

HALIMACS — Sat, 10 Feb 2024 21:41:54 GMT

The ticketing system through the Chatbot is broken, and has been for about a year 🙄

Do it this way @melilee :

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Error for ticket submission

HALIMACS — Sat, 10 Feb 2024 21:42:50 GMT

In the interim, while waiting for a reply from them, is there anything we may be able to assist with?

We can be resourceful in that regard... depending on the request and issue.

Re: Error for ticket submission

melilee — Sat, 10 Feb 2024 21:43:16 GMT

Thanks @HALIMACS

Re: Error for ticket submission

computergeek541 — Sat, 10 Feb 2024 22:01:27 GMT

Re: Error for ticket submission

melilee — Sat, 10 Feb 2024 23:28:52 GMT

I saw that there is a $24 plan with 4 GB/month but it's only for new subscribers. I was interested in possibly getting this plan but I've been with PM for a while now. Was wondering if I can switch to that plan & had seen on another thread that someone recommended to contact customer service to ask about it.

Re: Error for ticket submission

jorgegonzalez — Sun, 11 Feb 2024 01:53:27 GMT

Same here. That website is a placebo to make us believe that there is actually a ticket option. This is by far the worst service from a cellphone company I’ve seen

Re: Error for ticket submission

melilee — Sun, 11 Feb 2024 02:41:58 GMT

I have rarely had any problems with my cell service & when I contacted a customer service agent I have gotten quick replies back. I have been with PM for a few years now & am quite happy with the service I am getting. for the price I am paying.

Re: Error for ticket submission

HALIMACS — Sun, 11 Feb 2024 02:50:33 GMT

It's worth a shot @melilee

It has been suggested that the customer support agents may provide this option if you're prepared to do the change on an IMMEDIATE basis.

So make the ask and be polite about it and perhaps you'll get lucky.

Re: Error for ticket submission

melilee — Sun, 18 Feb 2024 21:16:58 GMT

Thank you for the suggestion @HALIMACS . PM is the best!