topic Re: Transfer and accounts in Get Support

Transfer and accounts

JCem — Sun, 18 Feb 2024 19:24:28 GMT

I currently have three cellphone numbers with one account (in my name and my email) with a different carrier. Can I transfer all three numbers to PM and then split them into two or three separate accounts (for myself, my wife, and my son)? Can I do this during the transfer or after the transfer? Thank you.

Re: Transfer and accounts

hTideGnow — Sun, 18 Feb 2024 19:29:35 GMT

hi @JCem yes you can

but remember PM is one email one account, you need 3 email addresses to create 3 seperate accounts

Remember to port the account holder account (main one) the last.. so, port the other 2 first and wait for them to all ported before the main line

Re: Transfer and accounts

JCem — Sun, 18 Feb 2024 19:33:26 GMT

Excellent. Thanks.

Re: Transfer and accounts

Jedi1 — Sun, 18 Feb 2024 19:34:43 GMT

With PM, you would need 3 accounts, each with their own e-mail address. I had one account with multiple lines when I was with Koodo, but transferred one line at a time to PM. We did the main account holder last.

Re: Transfer and accounts

JCem — Sun, 18 Feb 2024 19:37:10 GMT

Thank you very much. I will do that.

Re: Transfer and accounts

JCem — Sun, 18 Feb 2024 19:46:09 GMT

Can one PM account (one email address) have two phone numbers? Or does each phone number need to have a separate PM account?

Re: Transfer and accounts

Jedi1 — Sun, 18 Feb 2024 19:51:01 GMT

Each phone number has to have its own account. That is something I miss from our previous setup, but i have gotten used to it.

Re: Transfer and accounts

JCem — Sun, 18 Feb 2024 19:53:44 GMT

Very good. I will have to keep that in mind when we switch. Once again, thank you for your help.

Re: Transfer and accounts

hTideGnow — Sun, 18 Feb 2024 19:54:54 GMT

hi @JCem

no, one account one line. you. need accounts

Re: Transfer and accounts

JCem — Sun, 18 Feb 2024 19:59:19 GMT

Thank you.