topic Re: Cancel the phone plans in Get Support

Cancel the phone plans

QueAnhMai — Sun, 18 Feb 2024 17:10:30 GMT

how can I cancel the phone plan? Public mobile suggests to buy their plans and I didn't even see the "payment" tab to cancel the plan.

Re: Cancel the phone plans

Chalupa_Batman — Sun, 18 Feb 2024 17:13:07 GMT

Hey @QueAnhMai

Just log into your account, go to payments, there's a toggle there to turn off auto pay. Turn that to the left and the next months payment will stop.

Re: Cancel the phone plans

Meow — Sun, 18 Feb 2024 17:13:20 GMT

turn it off

2. Declare phone lost/stolen

Re: Cancel the phone plans

hTideGnow — Sun, 18 Feb 2024 17:13:22 GMT

HI@QueAnhMai

are you trying to subscribe but unable to finish the subscription? If you are, please try to download the PM app and subscribe using the app

but if you are existing customers wants to cancel the subscribe, login to My account, go to Payment page to disable automatic payment. If you dont see payment page, you should see a > button on the bottom right, click to expand the menu and you will see payment

if you have trouble still, you can have PM agent to remove your credit card. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel the phone plans

QueAnhMai — Sun, 18 Feb 2024 17:19:26 GMT

I am an existing customer and I subscribed to public mobile it charges my bank but when I enter the website it just suggests I resume my activation but I already paid. I don't have the buttons like you had.

Re: Cancel the phone plans

Chalupa_Batman — Sun, 18 Feb 2024 17:21:03 GMT

Sounds fair. You can reach out to a CS Agent and have your payment method removed. Here's a way to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will reply in the top right corner of the page.

Re: Cancel the phone plans

hTideGnow — Sun, 18 Feb 2024 17:22:18 GMT

hi @QueAnhMai

but you still want the service do you? or you really want to cancel?

if you really want the service and cannot login, message support and ask them to help. But if you don't want the service, still message support and ask them to remove the credit card

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel the phone plans

QueAnhMai — Sun, 18 Feb 2024 17:35:51 GMT

I already sent messages to them, how long do they respond to the message? Because I already paid and they charged my bank already, I just want to cancel but I didn't see that button in my account and they just asked me to resume my activation.

Re: Cancel the phone plans

QueAnhMai — Sun, 18 Feb 2024 17:40:16 GMT

I already paid but when I logged in to my account, I just had two of these buttons.

Re: Cancel the phone plans

Robynesar — Sun, 18 Feb 2024 17:41:38 GMT

There are no refunds. You can cancel but it’s prepaid per month. So if you accepted to resume they would charge you for the month.

they will reply in your messages you’ll get an email notification.

Re: Cancel the phone plans

QueAnhMai — Sun, 18 Feb 2024 17:53:53 GMT

I don't need refunds, i just want to cancel the phone plans because I activated in Jan 11 and it automatically charge my bank account in Feb 11, I just want to cancel now and they don't automatically charge my bank account on march 11

Re: Cancel the phone plans

Chalupa_Batman — Sun, 18 Feb 2024 18:09:02 GMT

@QueAnhMai

I've given you the link to contact a CS Agent to resolve this. Please do so and it will be resolved. Thank you.