topic Ticket link not working in Get Support

Ticket link not working

chylton — Mon, 19 Feb 2024 00:53:00 GMT

I am trying to submit a ticket however the link will not work . @CS_Agent

Re: Ticket link not working

hTideGnow — Sun, 18 Feb 2024 16:51:07 GMT

Opening ticket with Chatbot has not been working for sometime. Please message CS agent instead. please submit a ticket by messaging CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Ticket link not working

Dunkman — Sun, 18 Feb 2024 16:54:05 GMT

@chylton

Is there any specific question that community members can help with? We are customers like yourself, but often can offer advice and troubleshoot that does not require CSA involvement. However, if you need direct account help. we can help with these issues.

Re: Ticket link not working

chylton — Sun, 18 Feb 2024 17:12:39 GMT

I created another account and have not activated the other account as I wanted to get the promotion. So I have a credit on that account that I would like to be transferred and other account that’s in my name closed.

Re: Ticket link not working

Robynesar — Sun, 18 Feb 2024 17:25:50 GMT

Are you going into messages and creating a new thread? Or using chatbot?