topic Re: Promotion off 15gbs data on 4g in Get Support

Promotion off 15gbs data on 4g

darjer_09 — Sun, 18 Feb 2024 15:35:03 GMT

I received the offer by text for 15gbs of data on 4g . I replied YES but shortly after replied Cancel..can I reply YES again and still get it?

Re: Promotion off 15gbs data on 4g

Dunkman — Sun, 18 Feb 2024 15:39:14 GMT

@darjer_09

If you log in to your self service account, do you see the promo plan shown as a future dated plan change? If you see it, then you should be fine. The potential problem is that when you respond yes to these promo text plans, it does not always show up in the account.

Did you get a response from Public mobile when you responded Yes? Cancel?

Re: Promotion off 15gbs data on 4g

Phil_Adelphus — Sun, 18 Feb 2024 15:40:26 GMT

@darjer_09 I don't know but maybe just try it and see what happens? If it doesn't work then you an try and make a case for it by contacting customer service at this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages if no envelope.

Re: Promotion off 15gbs data on 4g

darjer_09 — Sun, 18 Feb 2024 15:40:32 GMT

Yes I did.

Re: Promotion off 15gbs data on 4g

darjer_09 — Sun, 18 Feb 2024 15:42:35 GMT

I wasn’t sure because further back in the same text there were other offers I didn’t accept so I was wondering if I reply yes again will they take the latest one they offered.

Re: Promotion off 15gbs data on 4g

Phil_Adelphus — Sun, 18 Feb 2024 15:43:58 GMT

@darjer_09 Since you're seeing it in your account probably best to leave well alone anyway! I would take a screenshot of it in your account as back-up just in case.

Re: Promotion off 15gbs data on 4g

darjer_09 — Sun, 18 Feb 2024 15:49:33 GMT

No I didn’t see it in my account I just got a text confirming my reply

Re: Promotion off 15gbs data on 4g

Dunkman — Sun, 18 Feb 2024 15:54:53 GMT

@darjer_09 wrote:
No I didn’t see it in my account I just got a text confirming my reply

@darjer_09

What was the reply when you type Cancel? Personally, I don't think that PM accepted your cancel request.

Re: Promotion off 15gbs data on 4g

darjer_09 — Sun, 18 Feb 2024 16:46:56 GMT

It said” Thank you your request has been canceled.