topic Re: Account Subscription adjustment in Get Support

Account Subscription adjustment

AdelinaPetrova — Sat, 17 Feb 2024 21:20:07 GMT

Hello,

I am contacting you regarding my recent activation of this account and subscription change. At the time of creation, the 1-month option was selected, but it was meant to be for 3 months. I updated my subscription earlier today and want to ensure that the initial $40 fee will be waived or applied as a credit for the next pay cycle. Please also confirm if the referral code xxxxxxxxxxx will be applied to my account and my referrer. I have spoken to both him and another person who had previously contacted you for the same issue (we, a three-person family, recently transferred to Public Mobile) and was notified that a 72-hour waiting period is to be expected.

Please let me know what details you may need to complete this request.

Re: Account Subscription adjustment

computergeek541 — Sat, 17 Feb 2024 21:19:52 GMT

@AdelinaPetrova wrote:
I am contacting you regarding my recent activation of this account and subscription change. At the time of creation, the 1-month option was selected, but it was meant to be for 3 months. I updated my subscription earlier today and want to ensure that the initial $40 fee will be waived or applied as a credit for the next pay cycle. Please also confirm if the referral code xxxxxxxxxxx will be applied to my account and my referrer. I have spoken to both him and another person who had previously contacted you for the same issue (we, a three-person family, recently transferred to Public Mobile) and was notified that a 72-hour waiting period is to be expected.

Was the referral code entered during activation? If that was done, it's just a matter of waiting for the one-time $10 credit in the new account. As for plan changes, there aren't any credits issued for immediate plan changes. There's a warning about that customers need to agree to before proceeding with such a plan change.

Re: Account Subscription adjustment

Handy1 — Sat, 17 Feb 2024 21:18:31 GMT

@AdelinaPetrova We are just customers like you trying to help . You will need to talk to CS agents to look into that for you

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account Subscription adjustment

Boki — Sat, 17 Feb 2024 22:01:09 GMT

Changing subsription now will just incur another charge. You shou,d schedule change on next renewal.

Public M will not refund you money for actions you did.