topic Re: voicemail in Get Support

voicemail

chandram — Sat, 17 Feb 2024 19:45:47 GMT

I have a phone number that forwards to my cell phone. The calls come through fine but my voicemail is not working when a call is being forwarded. When calling me directly, the voicemail works. I need the voicemail to work from the forwarded phone number.

Re: voicemail

hTideGnow — Sat, 17 Feb 2024 15:55:43 GMT

hi @chandram

check your phone dialer settings. There is a setting to voicemail, is it turned in and does it show a number ends with 4001?

if not, you can ask agent to reset the VM for you

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: voicemail

computergeek541 — Sat, 17 Feb 2024 19:48:54 GMT

@chandram wrote:
I have a phone number that forwards to my cell phone. The calls come through fine but my voicemail is not working when a call is being forwarded. When calling me directly, the voicemail works. I need the voicemail to work from the forwarded phone number.

Once you have forwarded a number to another, unanswered calls will be only sent to the vociemail system as directed by the service of the phone number that you have forwarded to.