topic broke sim card mid activation in Get Support

broke sim card mid activation

robertbrant87 — Sat, 17 Feb 2024 17:15:14 GMT

hello, i purchased public then when putting a sim card i bought from amazon it snapped in half, i cant access the eversafe thing because it asks me to confirm full access with the phone number.. which i cant do because well. the sim card got snapped!

please help me, there is no option to send a email code

Re: broke sim card mid activation

Dunkman — Sat, 17 Feb 2024 17:21:31 GMT

@robertbrant87

Is there an option to resend code? If you request resend code, it will sometimes offer email verification code.

If not, then you will need to contact customer service agent.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: broke sim card mid activation

Grinch — Sat, 17 Feb 2024 18:01:38 GMT

Keep in mind after all is done, try for a refund.

Re: broke sim card mid activation

HALIMACS — Sat, 17 Feb 2024 19:37:48 GMT

This may sound crazy, @robertbrant87 , but you're certain the outer adapters simply haven't dislodged from the SIM card itself, are you? If they have, simply snap them back on if you need a micro or standard size, and not the smallest nano sized.