topic Re: 5213 Offer Not Received in Get Support

5213 Offer Not Received

-Heather- — Fri, 16 Feb 2024 23:59:17 GMT

My parents both received a 5213 offer to get 15GB data for $26/month, but I didn't receive this offer. I would like to switch to this plan if that is possible.

Re: 5213 Offer Not Received

hairbag1 — Sat, 17 Feb 2024 00:01:52 GMT

@-Heather-

it's only available to those who receive the offer...but if you message Customer Support they might let you have it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 5213 Offer Not Received

abtest — Sat, 17 Feb 2024 00:03:31 GMT

@-Heather- - That offer was a targeted offer. It would be a plan that is more expensive than their current plan. You can try asking for it, but unless you are on a lower priced plan, it is unlikely that you would be able to get it.

What plan are you currently on?

Re: 5213 Offer Not Received

-Heather- — Sat, 17 Feb 2024 00:07:45 GMT

Thanks for your reply. I am currently on the $25/month plan, my parents are on the same plan.

Re: 5213 Offer Not Received

-Heather- — Sat, 17 Feb 2024 00:08:58 GMT

I will try that, thank you.

Re: 5213 Offer Not Received

hairbag1 — Sat, 17 Feb 2024 00:09:51 GMT

@-Heather- wrote:
I will try that, thank you.

Let us know results of your quest. Good luck.

Re: 5213 Offer Not Received

Sansan — Sat, 17 Feb 2024 00:22:40 GMT

Eventually everyone gets an offer. We just have to be patient. They are targeted and account specific.

Re: 5213 Offer Not Received

cellphoneuser1 — Sat, 17 Feb 2024 01:41:56 GMT

@Sansan wrote:
Eventually everyone gets an offer. We just have to be patient. They are targeted and account specific.

I have never receiverd a plan offer. Somebody on a higher priced plan probably won't get one. The offers are to get customers to upgrade.

Re: 5213 Offer Not Received

Sansan — Sat, 17 Feb 2024 01:54:08 GMT

@cellphoneuser1

I have 2 plans. 1 at $15 and 1 at $25. I got the offer on the 25$ plan to change to the 24$ plan 2 months ago.

The 15$ plan didn't get an offer. I messaged. They said no. I messaged again. They said no.

They will eventually offer me on that too. I'm patient.

Customer for 5+ years 🙄