topic Re: changing payment information in Get Support

changing payment information

marcus19 — Sat, 17 Feb 2024 04:49:46 GMT

I have a new card that is active and has well over the requested amount and this website WILL NOT accept my information.

editedy by computergeek541: inappropriate content removed

Re: changing payment information

abtest — Fri, 16 Feb 2024 23:36:45 GMT

@marcus19- Have you tried using incognito/privacy mode on your browser? Is there an error message?

Re: changing payment information

MandyJS — Fri, 16 Feb 2024 23:41:39 GMT

I'd also suggest trying a different browser if you can. When I tried upgrading my plan last week, it refused to take my money on Chrome, but was happy to take my money on Edge browser. Worth a try at least.

Re: changing payment information

softech — Sat, 17 Feb 2024 04:48:59 GMT

@marcus19 wait 24 hours and try again using both the browser and app. With browser, try on a computer and use Incognito mode. With ap, if already installed, uninstall it first, reboot and reinstall before trying

If you need to renew urgently, get a voucher from SDM711/London Drug/Shell and load the voucher using*611

Re: changing payment information

marcus19 — Fri, 16 Feb 2024 23:43:14 GMT

YES, ive also switch browsers to safari and Edge still showing the error

Sorry, we’re not able to process this request at this time. Please try again later its been saying this for 2 days.

Re: changing payment information

will13am — Fri, 16 Feb 2024 23:47:21 GMT

@marcus19 wrote:
YES, ive also switch browsers to safari and Edge still showing the error
Sorry, we’re not able to process this request at this time. Please try again later its been saying this for 2 days.

There is a lockout if you attempt to use the same card multiple times and fail. The repeats not working might be due to lock out. Try again next day using incognito mode and if it still does not work, the lockout could be permanent. In that case, you need to reach out to support using the link below for assistance.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: changing payment information

computergeek541 — Fri, 16 Feb 2024 23:56:07 GMT

Re: changing payment information

Grinch — Sat, 17 Feb 2024 00:01:38 GMT

@marcus19

I assume you are topping up using a credit card?

I believe there is a limit to the amount you may add.
What amount are you trying to add?

Re: changing payment information

marcus19 — Sat, 17 Feb 2024 00:05:00 GMT

40$ and yes, new card active last week 1000$ balance it’s on public mobile end not Visa