topic Re: Account is locked in Get Support

Account is locked

Belinda123 — Sun, 11 Feb 2024 19:15:47 GMT

We have 2 accounts with PM, mine and my husbands. When he tries to log in it says account locked due to too many attempts. Even after only 1 attempt it says this. Tried to change his password but still locked out. Help...

Re: Account is locked

hTideGnow — Sun, 11 Feb 2024 19:23:12 GMT

hi @Belinda123

since you have 2 accounts, better to use different browsers or use Incognito/private/secret mode on the browser to login

So, please wait an hour and try again using what suggested

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account is locked

bh83 — Sun, 11 Feb 2024 19:23:16 GMT

@Belinda123 Hi please Private Message CS_Agent

Re: Account is locked

Mohawk44 — Sun, 11 Feb 2024 19:25:02 GMT

At this point only @CS_Agent can help you. Have to be very patient. Send them a message and wait till they reply.

Re: Account is locked

T250cc1 — Sun, 11 Feb 2024 20:40:58 GMT

Tried deleting your history/cache in your browser setting. It should fixed your log-in problems

Re: Account is locked

Belinda123 — Fri, 16 Feb 2024 23:24:23 GMT

Thanks...didn't work. Even switched browsers.

Re: Account is locked

Belinda123 — Fri, 16 Feb 2024 23:25:42 GMT

Thank you...will submit a ticket to the CS Agent.