topic Re: get message saying I do not have a talk plan although I do in Get Support

get message saying I do not have a talk plan although I do

logical7 — Tue, 04 Jan 2022 20:42:24 GMT

Hi - I have a plan with unlimited provincial talk, unlimited international text, and 3GB 90 day data. I recently went to the US for a week so purchased the $20 unlimited US text and talk with 400 mg of data. The whole time I was in the US I could not use my phone for talk or send texts to another Ontario phone number (although I could receive texts). And now I am back in Ontario for 24 hours and when I try to make a local call it says that I do not have a talk plan. My plan is still valid and active and paid up for another month. Please help.

Re: get message saying I do not have a talk plan although I do

Luddite — Mon, 12 Mar 2018 00:10:54 GMT

Unfortunately you will need moderator assistance. Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation. Moderator hours are: Monday - Friday 9AM (ET) - 9PM (ET); Saturday - Sunday 9AM (ET) - 7:00PM (ET).

Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi.

Certainly try rebooting your phone, but I am not hopeful.

Re: get message saying I do not have a talk plan although I do

logical7 — Mon, 12 Mar 2018 00:18:52 GMT

Thanks Luddite

I did send a private message to the moderators around 15 minutes before the 7:00 pm close and did not get an answer. Hopefully they will answer in the morning. I did reboot my phone after I got back from the US but it did not work. Kind regards,

Re: get message saying I do not have a talk plan although I do

Mary_M — Mon, 12 Mar 2018 12:58:07 GMT

Hey @logical7,

thank you for getting in contact with us !

We have received your private message regarding your inability to use your domestic services. Please allow some time for our mod team to get back to you 🙂

Regards,

Mary

Re: get message saying I do not have a talk plan although I do

logical7 — Mon, 12 Mar 2018 16:17:40 GMT

Dear Mary

I did receive a response from my private message. It asked to verify my personal information which I sent an hour ago. Still waiting for a response. Kind regards,

Re: get message saying I do not have a talk plan although I do

Mary_M — Mon, 12 Mar 2018 16:42:30 GMT

I can see that my colleague is looking into it - please expect a reply shortly 🙂 @logical7

Mary

Re: get message saying I do not have a talk plan although I do

logical7 — Mon, 12 Mar 2018 17:43:28 GMT

okay - they did a reboot and it works now. Thanks

Re: get message saying I do not have a talk plan although I do

Mary_M — Mon, 12 Mar 2018 17:49:30 GMT

awesome, thank you for confirming 🙂 @logical7

Cheers,

Mary

Re: get message saying I do not have a talk plan although I do

logical7 — Tue, 13 Mar 2018 01:11:55 GMT

guess I spoke too soon. Now my data is not working. It worked fine last week in the US. But my Canadian plan is still active and paid up for anther year. Why would it not work just because I have a US add-on?

Re: get message saying I do not have a talk plan although I do

Mary_M — Tue, 13 Mar 2018 12:55:11 GMT

Good morning @logical7,

thanks for the update !

Have you logged into your self-serve account to make sure that you have data remaining on your plan ? If so, we will look into it for you - please allow us some time to get back to you.

Cheers,

Mary

Re: get message saying I do not have a talk plan although I do

logical7 — Tue, 13 Mar 2018 14:41:59 GMT

yes, I have used only a little more than half my 3G. When I enter my phone number on PublicMobile website it says it is invalid. (although I am able to make talk calls and can send texts to some (but not all) of my contacts.

Re: get message saying I do not have a talk plan although I do

logical7 — Tue, 13 Mar 2018 14:45:34 GMT

14 hours after I sent a private message I still have not heard from anyone. I do not understand why there are so many complications from just adding a US 'add-on'. Surely this is done all the time.