topic Number transfer issue in Get Support

Number transfer issue

mkhurram4all — Sat, 17 Feb 2024 04:45:48 GMT

I am transferring a number from another provider to Public Mobile but when I put the number in, it says put a valid Canadian number while it's a valid Canadian number from Halifax. I tried 30 times even on different phones through the app but it's not getting through with the same notification. Please help and guide.

Thanks,

Re: Number transfer issue

BKNS27 — Fri, 16 Feb 2024 22:18:26 GMT

@mkhurram4all

Try adding 1 in front of your old number and see if that works.

Re: Number transfer issue

mkhurram4all — Fri, 16 Feb 2024 22:35:51 GMT

I did put 1 infront but it's not accepted as it's 10 numbers space only. I wonder is there number transfer app issue going on ??

Re: Number transfer issue

Phil_Adelphus — Fri, 16 Feb 2024 23:03:13 GMT

@mkhurram4all You can contact customer service for help, send a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages if no envelope.

Re: Number transfer issue

joe_df — Sat, 17 Feb 2024 00:32:19 GMT

"Most importantly, do not cancel your service before you switch to the new provider"
Make sure you read the CRTC's page on this in case you might have any concerns:

https://crtc.gc.ca/eng/phone/mobile/num.htm

You "own" your phone number until it is released/unused with no new home.

Re: Number transfer issue

cellphoneuser1 — Sat, 17 Feb 2024 02:02:33 GMT

@mkhurram4all wrote:
I am transferring a number from another provider to Public Mobile but when I put the number in, it says put a valid Canadian number while it's a valid Canadian number from Halifax. I tried 30 times even on different phones through the app but it's not getting through with the same notification. Please help and guide.
Thanks,

That doesn't mean that it's not a Canadian number. It says that when they think that the phone number can't be transferred to Public Mobile. It says that if the number isn't active or if Public can't port numbers from that city, but Public Mobile can port Halifax numbers. It can also say that if it's a Koodo prepaid number.

Re: Number transfer issue

cellphoneuser1 — Sat, 17 Feb 2024 02:03:49 GMT

@BKNS27 wrote:
@mkhurram4all
Try adding 1 in front of your old number and see if that works.

Mkhurram4all isn't making a call. It's the number porting form. There's nowhere to put a 1. Only the area code and the rest of the number should be typed.