topic Re: account in Get Support

account

Tang64 — Fri, 16 Feb 2024 19:42:20 GMT

Did address part and it won't let me continue on

Re: account

hTideGnow — Fri, 16 Feb 2024 19:45:43 GMT

we might need more information as to what you are doing

Are you trying to activate? if you are trying to subscribe new account, please download PM app and try from the app instead

Re: account

Sansan — Fri, 16 Feb 2024 19:48:03 GMT

Please note were are customers like you. I understand that you want to finish, but patience is always required.

What are you trying to do? More information please.

Did you download the Public Mobile app? If so, try to Uninstall and try again.

Re: account

MandyJS — Fri, 16 Feb 2024 21:24:09 GMT

I'm not sure if you are having the same issue I was having, because your post isn't clear about your exact problem, but if you are having trouble getting your address to be accepted into the Public Mobile profile, then it might be similar to my previous issue. It wouldn't accept my new address no matter what I tried.

In the end I had to send a private message to the customer support agent CS_Agent in the community here and after a few back and forth messages, it was finally changed. 😊