topic Re: Add on not working in Get Support

Add on not working

Linda37 — Fri, 16 Feb 2024 19:15:31 GMT

I added an add on before leaving Canada for the US. I waited for it to run out and then did another add on. The second add on does not appear to be added. Not sure what to do. Advice?

Re: Add on not working

hTideGnow — Fri, 16 Feb 2024 19:18:06 GMT

HI @Linda37

to rebuy the same uS roaming addon, usually you will need to wait 24 hours after the first one expired to re-buy

i don't think you want to wait, so please have CS agent to help without the wait. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add on not working

Linda37 — Fri, 16 Feb 2024 19:23:25 GMT

Thank you. I definitely do not want to wait and have just sent a note to the agent through the link provided. Hoping this is resolved asap. Thank you for your direction.

Re: Add on not working

Robynesar — Fri, 16 Feb 2024 20:26:21 GMT

Yes you can’t use a new add on right after the old one in case they overlap so I don’t know if they will help you rush it or not. Fingers crossed!

Re: Add on not working

Linda37 — Fri, 16 Feb 2024 20:58:29 GMT

Resolved. So grateful for your direction and advice. Thank you very much.

Re: Add on not working

Linda37 — Fri, 16 Feb 2024 20:59:01 GMT

Resolved. Grateful for this community and Public Mobile's speedy response.

Re: Add on not working

Robynesar — Fri, 16 Feb 2024 20:59:04 GMT

Did they manage to help you? I hope so.

Re: Add on not working

Linda37 — Fri, 16 Feb 2024 21:00:09 GMT

Yes. They were able to add our second add on quite quickly.

Re: Add on not working

hTideGnow — Fri, 16 Feb 2024 21:01:03 GMT

Hi @Linda37

yes, support agent always able to help in case like this. happy that it is sorted Enjoy your trip

Re: Add on not working

Robynesar — Fri, 16 Feb 2024 21:01:51 GMT

That’s awesome enjoy your trip!