topic Re: Incorrect email address in Get Support

Incorrect email address

JAYRAY66 — Fri, 16 Feb 2024 19:02:23 GMT

When we signed up to Public Mobile, the salesman entered the wrong email address for my wife's account.

How can it be corrected?

Re: Incorrect email address

hTideGnow — Fri, 16 Feb 2024 19:04:59 GMT

hi @JAYRAY66

did you sign up long time ago? PM has no store activation for over a year

you can submit ticket with CS agent and they can fix that email for you so you can login My Account online.

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incorrect email address

Dunkman — Fri, 16 Feb 2024 19:10:03 GMT

@JAYRAY66

If you know the email address, password and have a working phone (ie. able to receive 2FA text), you can still login to your self service account. The email address (wrong one) is the login id. Enter password and you should receive 2FA text code. Once into your account, you can change email under profile section and Eversafe login section.

If you don't have the above, you will need to contact customer service agent.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437