topic Re: US Addons - no service in Get Support

US Addons - no service

GB71 — Fri, 16 Feb 2024 17:14:14 GMT

I bought my daughter the “Talk, Text, and 3 GB data”. We crossed into the US yesterday and no service.

I’ve made sure that she switch to LTE service, turned cell service off/on, and rebooted her phone twice. No luck.

She’s using an IPhone 15 with iOS 16.2.

Any help would be much appreciated

Re: US Addons - no service

Dunkman — Fri, 16 Feb 2024 17:18:17 GMT

@GB71

Do you see the add on in her self service account?

You can manually select either T mobile or AT&T US partner.

Maybe a network reset of phone (this will erase any saved Wifi passwords)

Here is some more info

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming-troubleshooting

Re: US Addons - no service

hairbag1 — Fri, 16 Feb 2024 17:30:41 GMT

@GB71

make sure to enabled Roaming Data in phone settings. For best talkabilty, cellphone needs to have volte turned on by PM...what kinda cellphone is she using ?

Re: US Addons - no service

GB71 — Fri, 16 Feb 2024 18:48:01 GMT

iPhone 15 with iOS 16.2