topic Re: Issues With US Data Add-On in Get Support

Re: Issues With US Data Add-On

WOOL222 — Fri, 16 Feb 2024 17:03:33 GMT

Hi There BKNS

I also purchased my US roaming yesterday. I confirmed the roaming setting noted above and noted my network operator is set to AT&T. I cannot sent texts. Also I have a business meeting by phone with folks in Ontario and concerned about an over charge. Any thoughts or things to try next?

barbara

Re: Issues With US Data Add-On

hTideGnow — Fri, 16 Feb 2024 17:07:16 GMT

HI @WOOL222

if data working, text will work, too. Really no reason it does ont

you can try to change to T-Mobile and test both data and text

Re: Issues With US Data Add-On

WOOL222 — Fri, 16 Feb 2024 17:21:43 GMT

I got the welcome to roaming message when i linked to t-mobile but sadly when texted a test message got the same, "Your plan does not include..." message. I am getting all updates on email and can access all my apps. Weird. I have purchased this plan a number of times and never any trouble.

thanks everyone for your tips. if any other ideas I would be happy to try...going to restart the phone again and see what happens 🙂

Re: Issues With US Data Add-On

hTideGnow — Fri, 16 Feb 2024 17:25:09 GMT

HI @WOOL222

but roaming data works?