topic Re: Service in Get Support

Service

Chrissy4 — Fri, 16 Feb 2024 14:47:39 GMT

Re: Service

Dunkman — Fri, 16 Feb 2024 14:56:00 GMT

Sorry more details are needed.

Community forum members are customers like yourself. We do not have access to your account. Let us know what is happening and we can help troubleshoot.

Re: Service

softech — Fri, 16 Feb 2024 15:03:07 GMT

@Chrissy4

you have no service this morning?

did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
Try to click Reset All Networks and see if it helps

But yes, we need more information to provider proper help

Re: Service

hTideGnow — Fri, 16 Feb 2024 15:15:44 GMT

HI @Chrissy4

what "service" about? Is that a general question regarding the service or you have issue with your service?

Since this is your first ever post here in the Community, we really cannot do much with just one word