topic Re: Can't Activate New Sim Card in Get Support

Can't Activate New Sim Card

PublicMike1 — Fri, 16 Feb 2024 02:13:33 GMT

Purchased a new sim card via the Public Mobile app, and want to switch over to it. When I enter the new sim number it provides an error of not a valid sim number.

The sim card I was sent looks like it's a Koodo Sim card, does this matter since Public Mobile and Koodo are owned by the same company?

Re: Can't Activate New Sim Card

hTideGnow — Fri, 16 Feb 2024 02:09:35 GMT

HI @PublicMike1

it does matter!!

Koodo sim cannot be used to activate PM services. Post us a picture and we can confirm

but look like you need to buy a new one

Re: Can't Activate New Sim Card

Sansan — Fri, 16 Feb 2024 02:09:50 GMT

Unfortunately you have to get the public mobile Sim. Error on their end. They do use the same service, but they are 2 separate entity. So send an email to the link below and let them know so they can send you the proper one for PM.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't Activate New Sim Card

PublicMike1 — Fri, 16 Feb 2024 02:24:14 GMT

Thank you for the help @Sansan & @hTideGnow, just sent customer service a message using the link you provided. The redirect to customer service ticket using the chat bot didn't work for me.

Re: Can't Activate New Sim Card

Sansan — Fri, 16 Feb 2024 02:26:04 GMT

Ok great. Hopefully they will send you correct one soon. Should nit have happened 😏

Re: Can't Activate New Sim Card

hairbag1 — Fri, 16 Feb 2024 02:37:25 GMT

@PublicMike1

let gogle be your friend...do a search for nearest Mobile Klinik...they have the PM sims for sale too. If there's one near you, go buy it then message Customer Support to credit your account for their error.