topic Re: no date, logging in Error in Get Support

no date, logging in Error

dayuan — Fri, 16 Feb 2024 00:59:26 GMT

Starting February 15th, 2024, there is no data for my number, and shows a logging-in error.

It did this whole day, nothing solved

Re: no date, logging in Error

hairbag1 — Fri, 16 Feb 2024 01:00:19 GMT

@dayuan

did you recently activate your PM account ? Did you port your number in from previous network ?

Re: no date, logging in Error

softech — Fri, 16 Feb 2024 01:01:32 GMT

@dayuan

Voice and data both working and just not data?

What error you got when you login? A1 Forbidden?

did you try logging on both app and browser with Incognito mode?

if you tried all these and still unable to login and you user you didn't use up the data, please open ticket with PM support for further investigation

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: no date, logging in Error

dayuan — Fri, 16 Feb 2024 01:06:15 GMT

I already switched to public mobile like 7 months.

Re: no date, logging in Error

dayuan — Fri, 16 Feb 2024 01:09:43 GMT

1. vice work, no data

2. UNAUTHORIZED

For security reasons, we couldn't log you in at this time. If you believe this is an error, please contact Customer Support for assistance.

3. both cannot login

4. open ticket system doesn't work either

Re: no date, logging in Error

softech — Fri, 16 Feb 2024 01:14:50 GMT

@dayuan wrote:

4. open ticket system doesn't work either

@dayuan

were you using my link? My link is different from the Chatbot ticketing. Please try

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

if you have error, post a screenshot

Re: no date, logging in Error

dayuan — Fri, 16 Feb 2024 01:29:43 GMT

thank you, your link works