topic My Account in Get Support

My Account

dominiqueboy71 — Fri, 16 Feb 2024 01:13:54 GMT

HI, I am locked out of my account for 2 days.can you do something to help me out.

softech — Fri, 16 Feb 2024 01:16:23 GMT

what was the error message? A1 Forbidden?

I suggest you to wait a full hour first. Then try using BOTH the browser and the app

Wtih browser, please use incognito mode

with app, if you have the app installed already, uninstall, reboot and reinstall the app and login

If nothing works, please open ticket with PM support

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

dominiqueboy71 — Fri, 16 Feb 2024 01:23:33 GMT

forget it ..it works . I m in..thanks

BKNS27 — Fri, 16 Feb 2024 01:52:12 GMT

Patience is key with PM website and app.

dominiqueboy71 — Fri, 23 Feb 2024 14:11:45 GMT

it worked thanks