topic Re: how do I cancel my account? in Get Support

how do I cancel my account?

qat — Thu, 15 Feb 2024 23:01:03 GMT

i literally just want to cancel my plan

Re: how do I cancel my account?

BKNS27 — Thu, 15 Feb 2024 23:05:19 GMT

@qat

You have 2 options to cancel your PM account.

- Port your number to another carrier.

- Login to your account and disable Subscribe/AutoPay button. It will cancel after 90 days of nonpayment.

Re: how do I cancel my account?

Sansan — Thu, 15 Feb 2024 23:05:08 GMT

Sign in your account and switch the subscription button to off. After 90 days of non payment , the account will be suspended and it will automatically be closed. Or you can port out to another provider. If you want to remove your credit number from file send a message to public mobile at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how do I cancel my account?

hairbag1 — Thu, 15 Feb 2024 23:14:51 GMT

@qat

Toggle to Unsubscribe and next time your regular renewal is due, that renewal will fail. Then, 90 days later the account and number will deactivate irreversibly.

Use this link to message Customer Support to remove all credit card info from your account...just to be sure. ...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: how do I cancel my account?

hTideGnow — Thu, 15 Feb 2024 23:15:56 GMT

HI @qat

anything wrong with the service? give us more info and maybe we can help and you can stay ?

Re: how do I cancel my account?

Yummy — Thu, 15 Feb 2024 23:50:09 GMT

@BKNS27 wrote:
@qat
You have 2 options to cancel your PM account.

And another method is to declare phone lost/stolen. In 90+ days of no pay account will be deleted.

Re: how do I cancel my account?

Boki — Thu, 15 Feb 2024 23:57:00 GMT

@hTideGnow wrote:
HI @qat
anything wrong with the service? give us more info and maybe we can help and you can stay ?

This is joke, right?!

EVERYTHING is wrong with this service:
- US add-on seldom if ever work
- Credit card updates DO NOT work at all
- Agent reply only lucky receive
- Ticket DOES NOT work
- Loyal customers get NOTHING for their loyalty. Even holiday bonuses are cancelled which cost public mobile Nothing.

Re: how do I cancel my account?

computergeek541 — Fri, 16 Feb 2024 01:54:54 GMT

@Yummy wrote:
@BKNS27 wrote:
@qat
You have 2 options to cancel your PM account.
And another method is to declare phone lost/stolen. In 90+ days of no pay account will be deleted.

Acounts never get deleted, only closed.

Re: how do I cancel my account?

Sansan — Fri, 16 Feb 2024 02:30:16 GMT

@qat I can certainly understand your frustration and annoyance at the things indicated. Wishing you all the best

Re: how do I cancel my account?

Luddite — Sun, 25 Feb 2024 23:08:55 GMT

@qat If all else fails suspend your payment card during a renewal cycle. Autopay will fail and be disabled. Reinstate your card next day.

Re: how do I cancel my account?

NowayPublic55 — Thu, 13 Mar 2025 19:05:43 GMT

I am very tired of this circular nonsense. First I coundn't complete my payment because the software froze, now i'm being taken in circles trying to cancel by account

Re: how do I cancel my account?

NowayPublic55 — Thu, 13 Mar 2025 19:06:50 GMT

I tried to disable subscribe twice. It just takes me back here

Re: how do I cancel my account?

NowayPublic55 — Thu, 13 Mar 2025 19:10:06 GMT

This is the same help I got when I tried to subscribe (None). I just want to cancel the process and the account!!!!

Re: how do I cancel my account?

Sansan — Thu, 13 Mar 2025 21:25:13 GMT

@NowayPublic55 if you cannot sigin and nothing is working for you, click on the link k below and write to customer service and let them know what you want to do.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437